The following are considered violations of Team24-7 AUP (Acceptable Use Policy)

Team24-7 DDoS Protection Solutions (“Team24-7“) agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).

Use of Team24-7 Service constitutes acceptance and agreement to Team24-7’s AUP as well as Team24-7’s TOS (Terms of Service).

All provisions of this contract are subject to the TOS (Terms of Service) of Team24-7, Inc. and AUP (acceptable use policy). The AUP may be changed from time to time at the discretion of the hobby. Subscriber understands that change to the AUP by the hobby shall not be grounds for early contract termination or non-payment.

This Agreement shall be construed in all respects in accordance with the laws of the state of Sweden, Ljungby applicable to contracts enforceable in that state. Venue will be Ljungby, Sweden

1. Disclosure

The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the hobby may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition Team24-7 shall have the right to terminate all service set forth in this Agreement.

2. Service Rates

Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the hobby may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon hobby achieving and maintaining its cost of service goals including but not limited to rates charged to hobby by its suppliers.

3. Payment

Establishment of this service is dependent upon receipt by the hobby of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month’s service. Subscriber agrees that Team24-7 automatically charges subscriber credit card every month. Team24-7 reserves the right to process client credit cards from 1 to 5 days before the actual due date to ensure that the funds are received by the due date. It is important to understand that all the payments must come from the customer itself and not from third parties, failure to do so may result in suspension of the services.

4. Payments

Service will be interrupted on invoices that reach 2 days past due. If you desire to cancel your service, please follow the proper procedure to do this as outlined in this TOS. Any of Team24-7 Services that are terminated for non payment will be considered abandoned and forfeited after 5 days, and in case of web hosting after 10 days. Any dispute or claim open in any payment gateway, will result in instantly suspension of the service until the subject is solved by the customer without any warning.

5. Refund and Disputes

All payments to Team24-7, Inc. are nonrefundable. This includes the one time setup fee(if that is any) and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Team24-7’s sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay Team24-7 an “Administrative Fee” of not less than $50 and not more than $150. If a dispute or claim gets open instead of properly requesting the cancellation of the services, all the services related with the hobby are going to be completely terminated without further notice as this is a direct violation for the pre-paid model of all our services. We also reserve in our rights to do not accept any other services to be ordered from the offending customer.

5.1. Money Back Guarantee

The 100% Money Back Guarantee up to 7 days, will apply only and except in the following cases:

a) In case we do not deliver the service/product according to the specifications agreed during the order process.

b) If there is an existing issue with our services, which we aren’t able to solve after exhausting every technical possibility. (You may allow us to verify any existing issue).

c) Assuming you did not buy the wrong service/product for your needs.

It is also important to notice, that any refund request under the coverage of this policy, may take up 5 business days to complete, once escalated to our billing department.

6. Failure to Pay

Team24-7 may temporarily deny service or terminate this agreement upon the failure of subscriber to pay charges when due. Such termination or denial will not relieve subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

7. Account Cancellation

All requests for cancelling accounts must be made through the ticket system with at least 1 day before due.

8. Service Interruptions

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons. Therefore, subscriber agrees that the hobby shall not be liable for any damages. In no event shall the hobby be liable for any special or consequential damages, loss or injury.

9. Invoicing

Team24-7 does not send out invoices automatically. If a subscriber needs an invoice, they can request one at [email protected]

10. Support Boundaries

Team24-7, provides 24 x 7 technical support to our subscribers (except for few holidays and short hobby meetings when we close our center.) All servers housed at our facility are unmanaged, Team24-7 only ensures that the server is online and is remotely accessible. Team24-7 does not offer tech support for application specific issues such as cgi programming, html or any other such issue. Team24-7 does not provide technical support for YOUR customers. If you can email, we encourage you to email [email protected] for assistance.

11. SPAM and Unsolicited Commercial Email (UCE)

Team24-7 takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of Team24-7 may not use or permit others to use our network to transact in UCE. Customers of Team24-7 may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.

a) Violation of Team24-7’s SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, Team24-7 will initiate an immediate investigation (within 48 hours of notification). During the investigation, Team24-7 may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Team24-7 may, at its sole discretion, restrict, suspend or terminate customer’s account. Further, Team24-7 reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Team24-7 will notify law enforcement officials if the violation is believed to be a criminal offence.

b) First violations of this policy will result in an “Administrative Fee” of $250 and your account will be reviewed for possible immediate termination. A second violation will result in an “Administrative Fee” of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these “Administrative” penalties, they will pay “Research Fees” not to exceed $175 per hour that Team24-7 personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.

c) As our Customers are ultimately responsible for the actions of their clients over the Team24-7 network, it is advisable that Customers develop a similar, or stricter, policy for their clients.

12. Network

a) IP Address Ownership: If Team24-7 assigns Customer an Internet Protocol address for Customer’s use, the right to use that Internet Protocol address shall belong only to Team24-7, and Customer shall have no right to use that Internet Protocol address except as permitted by Team24-7 in its sole discretion in connection with the Services, during the term of this Agreement. Team24-7 shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by Team24-7, and Team24-7 reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN’s new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting. All IPs that are allocated to client must be utilized within 48 hours. If allocated IPs are not utilized within this time frame Team24-7 reserves the right to retract IPs that are not being utilized without notifying the client.

b) Bandwidth Usage. Team24-7 will monitor Customer’s bandwidth. Team24-7 shall have the right to take corrective action if Customer’s usage negatively impacts other clients.

c) Second Violation: Users that Team24-7 determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.

d) System and Network Security: Users are prohibited from violating or attempting to violate the security of the Team24-7 Network. Violations of system or network security may result in civil or criminal liability. Team24-7 will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:

I. Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.

II. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

III. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”.

IV. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.

V. Taking any action in order to obtain services to which such User is not entitled.

13. Notification of Violation

a) Team24-7 is under no duty to look at each customer’s or user’s activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.

b) First violation: Any User, which Team24-7 determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at Team24-7’s discretion to a temporary suspension pending a User’s agreement in writing, to refrain from any further violations.

c) Second Violation: Users that Team24-7 determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.

d) We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer’s network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.

14. Suspension of Service or Cancellation

Team24-7 reserves the right to suspend network access to any customer if in the judgement of the Team24-7 network administrators the customer’s server is the source or target of the violation of any of the other terms of the AUP / TOS or for any other reason which Team24-7 chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer’s machines were suspended.

15. TOS Changes

Team24-7 reserves the right to amend its policies at any time. All Sub-Networks, resellers and unmanaged servers of Team24-7 must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.

16. Indemnification

Team24-7 wishes to emphasize that in agreeing to the Team24-7 Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies Team24-7 for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to Team24-7 or the bringing of any claim against Team24-7 by any third-party. This means that if Team24-7 is sued because of a customer’s or a customer of a customer’s activity, the customer will pay any damages awarded against Team24-7, plus all costs and attorney’s fees.

17. Customer

Customer acknowledges that the service provided is of such a nature that service can be interrupted for many different reasons and interruptions can be prolonged due to external or internal events. Therefore, subscriber agrees that the shall not be liable for any damages arising from such loss of service for any reason. In no event shall the hobby be liable for any special or consequential damages, loss or injury.

18. Miscellaneous Provisions

You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.

a) A waiver by the hobby of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.

b) Subscriber shall not transfer or assign this Agreement without the prior written consent of the hobby. hobby may assign Agreement at anytime without consent from or notice to Subscriber. hobby reserves right to cancel customers rights under this contract at anytime without further obligation.

c) Team24-7 takes no responsibility for any material input by others and not posted to the Team24-7 Network by Team24-7. Team24-7 is not responsible for the content of any other websites linked to the Team24-7 Network; links are provided as Internet navigation tools only. Team24-7 disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party’s violation of this policy.

d) Team24-7 is not responsible for any damages your business may suffer. Team24-7 does not make implied or written warranties for any of our services. Team24-7 denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Team24-7.

19. Responsibility for Content

You, as Team24-7’s customer, are solely responsible for the content stored on and served by your Team24-7 server.

20. Shared DDoS Protected Web Hosting Terms

The customer must not:

a) Install Programs or Web content that can cause degradation of the server performance, cause losses or damages to other customers.

b) Store in the available disk space, content which damages or can damage the server from functioning properly.

c) Cause ‘extremely’ load of the servers, memory usage, cpu usage or disk usage.

d) Use the e-mail servers for sending SPAM. The penalty in case of the conditions being not met, may result in interruption of the services without further warning. The suspension time will not be recovered or credited in any form. It is the responsibility of the customer, to adequate technically to its needs keeping the fairusage of the server resources, or acquiring plans which fits into its needs.

21. Downtimes

In case your service have a downtime:

a) Check our network status on Uptime page before sending in a ticket.

b) Our technicians will verify the defect for you and fix it as soon as possible.

c) The defective hardware will be replaced or repaired according to the issue.

d) The defective software will be reconfigured/repaired according to the issue.

22. Files and Backups

a) You are the only one responsible for your files and backups in our hobby, that means you must always make your own backups regularly, if any data is lost on any services, we are not responsible on this.

b) In case your services are suspended due to lack of payment, your files will be destroyed automatically.

23. Technical Support

In case you have an issue with our service:

a) Our technicians will verify the defect for you and fix it as soon as possible.

b) We will not provide you, support about programming languages or webdesign / webcoding as this is your own responsibility.

24. Hacking / Illegal Activity

You are responsible of your actions:

a) You are prohibited to perform any type of hacking or other illegal activities using our services.

b) In case you case any type of damage to third parties, you may have your services suspend/cancelled at our hobby.

c) In this case, we reserve our full right of not providing any type of refund/charge-back of the money paid to allocate your service.

d) We do not allow any sort of network stress testing websites / tool / utilities / booter / platforms (DO NOT INSIST).

25. Identification

a) At any time, you agree that you can be requested to provide your full documentation such as : proof of identity, proof of residence.

b) In case of such documentation not being provided when requested, we may reserve our rights of suspending / cancelling your services at our hobby.

c) In this case, we reserve our full right of not providing any type of refund/charge-back of the money paid to allocate your service.

26. Service Suspension (Lack of Payment)

a) Your service may be suspended if the invoice payment is not made in time, this means if it doesn’t respect the 48 hours limit after the due date.

b) In case your service has been suspended, there will be no way to access any data or configurations, while the invoice payment is not made.

27. Hacking

a) We don’t provide any guarantee against software hacking, we are a DoS/DDoS Protection hobby, it means we will guarantee your service to keep up during attacks, but in case the servers get hacked, we’ll need to make an audit and patch the used method to avoid it from happening again. (We are using open-source softwares, such as apache, mysql, nginx, php and they are tied to this risk, this applies to any other web hosting hobby).

28. Use of services (Advertisement Policy)

a) When using our Datacenter/network services, you shouldn’t be making open advertisement regarding DDoS Protection / DDoS Mitigation services, the usage of our services are intended to ensure the integrity and stability of your network, however any sort of open/related advertisement isn’t allowed. We may reserve our rights to suspend or cease existing products/services or contracts.

b) You should not make any mention regarding our hobby in your website, social networks or any other source of advertisement, unless if previously authorized by the hobby administration. We may reserve our rights to suspend or cease existing products/services or contracts.

28. GDPR

a) You accept by using our website/websites that we store your IPV4 address when registering to Team24-7's customer panel.

b) We use your IPV4 to prevent spam bots and confirm your identity.

29. Partners

a) Sponsored users are forced to have advertisements ingame and/or on their website in order to continue their sponsorship-status.

a) We can and will terminate the sponsorship if any of above rule has been broken, or if the client accepts sponsorship from another host and/or are paying for a service elsewhere.


a) Logging in sourcemod (core.cfg) must be default on or your server will be automatically suspended.

b) If we detect that you are causing lag by having to many errors on your server, it will be automatically suspended with a warning.

c) Maximum allowed warnings for each server is 3 (depending on situation), if ignored we will cancel your server contract.

30. Suggestions

a) Abusing the suggestion system will lead to permanent ban and server contract suspension without the rights of 7day money back gurantee.

b) Posting a non suggestive post will result in a permanent ban.

c) Use the suggestion system with your own risk.